Posted in General

Video: Customer Experience

A 30 minute presentation by Mike Wittenstein on creating Customer Experiences that WORK.

80% of compnaies think they do a great job, and 8% of customers agree…

Start there and re-think.

 

Direct Marketing Association_Mike Wittenstein_20 January 2010 from Mike Wittenstein on Vimeo.

 

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s