Just a reminder: I have relocated the blog from here (where youa re reading now) to here.
And there is an interesting post about the impact of good/bad customer service (with stats) that you can read.
When you get there, please subscribe (email or RSS)
And I have also guest posted on this topic: Why is social media more popular than sex?
Read it there, and then go here to get more like that.
See you soon.