Posted in Customer Service

Learning From Zappos

zappos-lessons-building-a-customerfocused-culture-1202364344232915-2

Yes, I know I am late to this. Actually – not late, just belated. I wanted to add this sideshare presentation as a ‘for the record’ presentation here on RetailSmart. Enjoy. Live & Learn.

(The original from slideshare – here.)

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