Posted in Customer Service, General

SRX1116672824ID – Microsoft Online Customer Service

Dear Dennis,

Warm greetings from Microsoft Customer Service.

As I understand it, you would like to upgrade to Windows 7. However, your concerns are as below:

1. Is it compatible with Microsoft Office Groove 2007?
2. Does Windows 7 include Microsoft Office Groove 2007?
3. What are the system requirements for Microsoft Office Groove 2007?
4. Where can you obtain a copy of Microsoft Office Groove 2007?

If I have misunderstood, please let me know.

Dennis, in general, if your PC can run Windows Vista, it can run Windows 7. But if you’re not running Windows Vista, or are just not sure if your system is ready to run Windows 7, there’s a quick way to do a simple check. You can download, install, and run the Windows 7 Upgrade Advisor Beta. You’ll get a report telling you if your PC can run Windows 7 and if there are any known compatibility issues. If an issue can be resolved, you’ll get suggestions for next steps.

You can download the Windows 7 Upgrade Advisor Beta from the link below:

Windows 7 Upgrade Advisor Beta
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15

* The Windows 7 Upgrade Advisor Beta is a pre-release version and is available in U.S. English only. While we consider this a stable and high-quality beta, it’s not the finished product.

Microsoft Office Groove 2007 should be compatible with Windows 7. After upgrading to Windows 7 and you find that you are not able to use Microsoft Office Groove 2007 with Windows 7, you can install it using the Windows XP Mode. Windows XP Mode allows you to install programs in Windows 7 that are only compatible with Windows XP. For more information regarding Windows XP Mode, please refer to the link below:

Windows XP Mode
http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode

Please note that Microsoft Office Groove 2007 does not come as part of Windows 7. You would need to purchase Microsoft Office Groove 2007 separately from Windows 7. You can purchase a copy of Microsoft Office Groove 2007 from any of our authorised Microsoft resellers. To find an authorised Microsoft reseller in your local area who is able to assist you please use the link below:

http://www.microsoft.com/australia/buyit/default.aspx

For more information regarding Microsoft Office Groove 2007, please refer to the link below:

Microsoft Office Groove 2007
http://office.microsoft.com/en-us/groove/default.aspx

Dennis, I hope I was able to address your enquiry to your satisfaction. Should you have further questions relating to this enquiry or any additional enquiries, please let me know.

Alternatively, for immediate assistance, you can contact one of our Microsoft Customer Service Representatives on 13 20 58 (Select Option 2 followed by Option 1) from Monday to Friday, between 8am – 8pm AEST.

Thank you for contacting Microsoft.

Kind regards,

Johan Adam | Customer Service Representative | Microsoft Customer Service | Australia | Phone: 132058

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One thought on “SRX1116672824ID – Microsoft Online Customer Service

  1. I thought readers of the blog would appreciate getting an insight into a customer service response email based on my web-query. I received their reply within 24 hours.Any thoughts?

    Like

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